A team to call when something breaks
Software still needs attention after launch. Servers fill up, libraries develop security holes, third-party APIs change and the business keeps asking for improvements. Many companies have nobody responsible for any of this.
What a support plan covers
- Uptime monitoring and alerts, 24/7
- Bug fixes with agreed response times
- Security patches and dependency updates
- Backups, and regular restore tests
- Performance tuning
- Minor changes and improvements each month
- A monthly report on what happened and what needs attention
- A named contact who knows your system
Plans
| Essential | Growth | Managed | |
|---|---|---|---|
| Monitoring & alerts | Yes | Yes | Yes |
| Critical bug response | Next business day | 4 hours | 2 hours |
| Security patching | Monthly | Monthly | Continuous |
| Development hours included | 4 | 12 | 32 |
| Monthly report | Yes | Yes | Yes |
| Dedicated contact | Shared | Named | Named + backup |
We support systems we did not build
We start with a short audit so we know exactly what we are taking on.
Related
Cloud, DevOps & Infrastructure
Cloud that costs less and breaks less
QA & Test Automation
Fix a bug once and keep it fixed
Legacy Modernisation
Get off the old system without stopping the business
Not sure yet what you need?
Book a 30-minute call with a senior architect and tell us about the problem. We will explain what it would take to build, roughly what it would cost and whether custom software is the right answer at all.